You are here: Home > Methods & Techniques > ITIL Background ITIL is a widely accepted best practice framework which provides a systematic and professional approach to the management of IT service provision. It is owned by the Office of Government Commerce (OGC) who have recently issued version 3. ITIL is supported by a user group and vendor, the itSMF. What's Included in ITIL There are now five core books in ITIL: Service Strategy, Service Design, Service Transtition, Service Operation and Continuous Service Improvement. These provide a business-driven approach to the management of IT Services that specifically addresses the strategic business value generated by the IT organisation and the delivery of high quality IT services. ITIL is designed to focus on the people, processes and technology issues that IT organisations face. What's Involved in Using ITIL Because ITIL covers so many facets of IT service management, it is most common for organisations to focus on implementing processes in a phased manner. Common starting processes are incident and problem management, change management and configuration management. Implementation usually means producing a short, tailored guide, plus supporting documents like checklists and document templates. A CMDB (configuration management database) may also be required. An external consultant's experience, expertise and objectivity can shorten the tailoring process and improve the chances of a successful implementation. More Information Check out the following sites: itSMF - IT Service Management Forum The OGC's ITIL site Or talk to Miriona! Privacy Statement The ITIL logo and the ITIL name are registered trademarks of the Office of Government Commerce and are registered in the US Patent and Trademark Office. © 2007-10 Miriona Ltd All rights reserved. Website owned by Miriona Ltd Company Number: 7224738